Privacy Policy

1. Introduction

Welcome to Aeronaa. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services, including flight bookings, hotel reservations, car rentals, Umrah packages, and property search.

2. Information We Collect

We may collect the following types of information:

• Account information: name, email address, phone number, and password when you register or sign in.
• Booking information: travel dates, destinations, passenger details, passport information, guest details, and booking preferences for flights, hotels, cars, and Umrah packages.
• Payment information: payment is processed securely through our payment partners. We do not store full card details on our servers.
• Technical information: IP address, browser type, device information, and cookies to improve your experience on our site.
• Location information: with your permission, we may use location data to show relevant currency and local options.

3. How We Use Your Information

We use your information to:

• Process and manage your flight, hotel, car, and Umrah bookings.
• Send booking confirmations, e-tickets, and travel updates.
• Provide customer support and respond to your enquiries.
• Improve our website, search results, and user experience.
• Send newsletters and offers if you subscribe (you can unsubscribe anytime).
• Comply with legal and regulatory requirements.

4. Sharing Your Information

We share information only when needed to complete your booking or run our services:

• Airlines, hotels, car rental partners, and travel suppliers to fulfil bookings.
• Payment providers (such as Stripe) to process secure payments.
• Technology and booking partners that help us operate the platform.
• Authorities when required by law or to protect our rights and users.

We do not sell your personal information to third parties.

5. Cookies

We use cookies and similar technologies to remember your preferences, keep you signed in, and understand how our site is used. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

6. Data Security

We use reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is 100% secure. Please use a strong password and keep your account details private.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, where applicable.
• Opt out of marketing communications.

To exercise these rights, contact us using the details below.

8. Children

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Please review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

• Email: info@aeronaa.com
• Phone: +44 20 3393 1178
• Address: 195, High Street Road Leytonstone, Stratford, London, UK